What to include
Describe what happened, where it happened, what you expected, and whether it affected a rider, parent, or school workflow. Screenshots or exact page names are helpful when available.
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HELP SHAPE BIKEHERO
Tell us what felt confusing, what broke, or what would make the next ride safer and easier.
Bugs, feature ideas, unclear copy, and safety gaps all belong here.
Tell us what BikeHero should improve
Feedback helps BikeHero improve safety content, product flows, family tools, and support. Short, specific notes are often the most useful.
Feedback routes
- 01Bug reports
- 02Feature requests
- 03Content clarity issues
- 04Ideas from riders and families
Choose what you’re sending
Pick the closest route. BikeHero will open the matching prompts so your note reaches the team with useful context.
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SHARE YOUR THOUGHTS
Your feedback helps us create better e-bike safety experiences for everyone.
Make it actionable
A little context helps the team understand and act on your note.
How feedback is used
The team reviews feedback to improve copy, fix confusing flows, prioritise roadmap items, and identify safety topics that need clearer training.